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Current Job Openings

Service Engineering Lead #2846 (East - Texas)

Keywords:

Equipment

Industry
Salary Range

Full Time

Role

East - Texas

Location

February 7th 2020

Date Posted

Description:

The Service Engineering Lead will coordinate, track and resolve the dealer technical concerns within the Ag Tractor and Haytool product segment. The focus of this position will be leadership of a technical support Service Engineering Team whose primary responsibility will be dealer technical phone support. Through leadership, connection to the technical support team and the product, this position will monitor, guide and support all quality assurance efforts on the Ag Tractor and Haytool Segment. This person will be the leading expert on the technical issues and quality improvement initiatives on Ag Tractor and Haytool products.


Job Description

  • Lead and develop the segment team's technical ability to support Ag Tractor and Haytools.
  • Oversee and lead day-to-day activities of a team of Service Engineers.
  • Responsible for the continuous evaluation, education and effective professional development of the Service Engineers to properly support and accurately train dealership personnel.
  • Troubleshoot / diagnose / repair technical issues over the phone or in the field.
  • Monitor and communicate Ag Tractor and Haytool's reliability performance.
  • Lead and organize product technical surveys of Ag Tractor and Haytools.
  • Create detailed technical reports for product performance and technical issues.
  • Perform detailed and extensive analysis of technical and market related Ag Tractor and Haytool segment.
  • Lead evaluation efforts of New to Market products or components within segment.
  • Assist Division personnel in the development of dealer's service abilities.
  • Analyze and lead creation of technical publications (field actions/communications).
  • Design and develop new diagnostic tools, program, and procedures.
  • Active participation in scheduling and confirming work activities.
  • Deep analysis of technical and functional issues with underlying goal of root cause determination.
  • Deliver a Dealer Support Experience based on the pillar of Service.

Skills and Background

  • 4 year technical degree with 8+ years' experience within engineering, quality or service engineering fields.
  • Minimum of 5 years' experience within Agricultural Equipment industry.
  • Relies on independent decision-making and problem solving to complete job tasks.
  • Minimum of 2 years' experience leading a technical focused team or related experience.
  • Exceptional Project Management Skills.
  • Passion for production Agriculture Industry with focus on Hay, Tractor and Forage Industry.
  • Proven record of meeting deadlines in a fast-paced environment.
  • Expert level experience with Diagnostic Tools and Processes.
  • Comfortable and confident in presenting in front of large groups.
  • Excellent technical communication skills in both written and oral form.
  • Strategically-minded and well organized.
  • Ability to manage multiple projects simultaneously.
  • Proven leader with experience managing a diverse technical team.

Additional Information

This position includes up to 10% domestic (regional) and international travel by auto and air; a valid driver's license and passport are required.


Application Process

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$60,000 to $80,000

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engineering, service manager